Privacy policy

This Privacy Policy describes how Fox Factor collects, uses and protects your personal data when you visit fox-factor.com or make a purchase from us. Throughout this policy, the terms "we", "us" and "our" refer to EOZ NV, trading as Fox Factor.

fox-factor.com — Last updated: 15 April 2026

SECTION 1 - DATA CONTROLLER

The data controller responsible for the processing of your personal data on this website is:
EOZ NV, Merelput 18, 9080 Lochristi, Belgium
Email: info@fox-factor.com
VAT: BE0845416762
For all questions or requests regarding your personal data, please contact us at the address or email above.

SECTION 2 - DATA WE COLLECT AUTOMATICALLY

When you visit fox-factor.com, we automatically collect certain technical information, referred to in this policy as Device Information. This includes your IP address and approximate geolocation, browser type and version, operating system, referring URLs and exit pages, pages viewed and time spent on the site, date and time stamps of visits, and cookie identifiers (see Section 10).
We collect this information through cookies, log files, web beacons, tags, and pixels.

SECTION 3 - DATA YOU PROVIDE

When you make or attempt to make a purchase, we collect information referred to in this policy as Order Information. This includes your first and last name, billing and shipping address, email address, phone number, and payment information.
Payment information is processed securely via our payment processor. We do not store full card numbers.

SECTION 4 - LEGAL BASIS FOR PROCESSING (GDPR ARTICLE 6)

We only process your personal data when we have a valid legal basis to do so.
Performance of a contract (Art. 6(1)(b)): we process Order Information to fulfil your purchase, arrange shipping, and send you order confirmations and invoices.
Legitimate interests (Art. 6(1)(f)): we process Device Information to detect fraud, improve our website, and measure the performance of our marketing campaigns. These interests do not override your fundamental rights and freedoms.
Consent (Art. 6(1)(a)): where we use non-essential cookies or send you marketing communications, we rely on your prior, freely given consent. You may withdraw your consent at any time.
Legal obligation (Art. 6(1)(c)): in certain circumstances we may be required to process your data to comply with applicable law, such as accounting and tax obligations.

SECTION 5 - ORDER FULFILMENT

We use your Order Information to process payments and detect fraudulent transactions, arrange delivery and shipping, send you order confirmations, invoices and shipping updates, and handle returns, complaints and customer support.

SECTION 6 - WEBSITE IMPROVEMENT AND ANALYTICS

We use Device Information to generate aggregated, anonymised analytics about how visitors use our site, to measure the effectiveness of our advertising and marketing campaigns, and to detect and prevent security threats and abuse.

SECTION 7 - MARKETING

Where you have given us your consent, we may send you promotional emails or information about products and offers, and serve you personalised advertisements via third-party platforms.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send you, or by contacting us at info@fox-factor.com.

SECTION 8 - SHARING YOUR PERSONAL DATA

We do not sell your personal data. We share your data only with the following third-party service providers, who are contractually bound to protect it.
Shopify Inc. (e-commerce platform) processes Order Information to power our online store. Privacy policy
Google LLC (Google Analytics) processes Device Information to provide website analytics. Privacy policy — Opt out
Meta Platforms Inc. (Facebook Ads) may receive Device Information for targeted advertising. Opt out
Klarna Bank AB (buy now, pay later) processes payment and order data when you choose Klarna at checkout. Privacy policy
INSERT NAME (payment processor) processes payment card data securely. We do not store full card numbers.
ShopWeDo (e-fulfilment) and our shipping carriers, INSERT NAMES, receive your name and delivery address to fulfil your order.
We may also disclose your data if required by law, court order, or competent authority.

SECTION 9 - INTERNATIONAL DATA TRANSFERS

Some of our third-party service providers, including Shopify and Google, are based outside the European Economic Area (EEA), including in the United States and Canada.
Where we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, adequacy decisions by the European Commission, or the provider's participation in a recognised data transfer framework.
You may request further details about the safeguards we rely on by contacting us at info@fox-factor.com.

SECTION 10 - COOKIES

We use cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that help us recognise you and remember your preferences.
Strictly necessary cookies are required for the website to function, for example your shopping cart and login session. These cannot be disabled.
Analytics cookies help us understand how visitors use our site, for example Google Analytics. We only place these with your consent.
Marketing and targeting cookies are used to show you relevant advertisements on other platforms, for example the Facebook Pixel. We only place these with your consent.

SECTION 11 - MANAGING COOKIES

When you first visit our website, you will be shown a cookie consent banner. You can accept or reject non-essential cookies at that point, and change your preferences at any time via the cookie settings link in our website footer.
You can also manage cookies directly in your browser settings. For more information, visit www.allaboutcookies.org.

SECTION 12 - DATA RETENTION

Order Information is retained for 7 years from the date of the transaction, in accordance with Belgian accounting and tax law.
Customer support communications are retained for 2 years from the date of the last interaction.
Marketing data, where consent has been given, is retained until you withdraw your consent or unsubscribe.
Website analytics data is retained for up to 26 months via Google Analytics; aggregated data is retained indefinitely.

SECTION 13 - YOUR RIGHTS UNDER GDPR

As a resident of the European Economic Area, you have the following rights.
Right of access (Art. 15): request a copy of the personal data we hold about you.
Right to rectification (Art. 16): request that we correct inaccurate or incomplete data.
Right to erasure (Art. 17): request that we delete your data, subject to our legal obligations.
Right to restriction of processing (Art. 18): request that we limit how we use your data in certain circumstances.
Right to data portability (Art. 20): request a machine-readable copy of the data you have provided to us.
Right to object (Art. 21): object to our processing where we rely on legitimate interests, including for direct marketing.
Right to withdraw consent (Art. 7(3)): where we rely on your consent, withdraw it at any time without affecting prior processing.
Right not to be subject to automated decision-making (Art. 22): we do not make decisions about you based solely on automated processing.
To exercise any of these rights, contact us at info@fox-factor.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.

SECTION 14 - RIGHT TO LODGE A COMPLAINT

If you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority:
Gegevensbeschermingsautoriteit (GBA), Rue de la Presse 35, 1000 Brussels, Belgium
Website: www.gegevensbeschermingsautoriteit.be
Email: contact@apd-gba.be
Phone: +32 (0)2 274 48 00
We would appreciate the opportunity to address your concerns before you contact the supervisory authority. Please reach out to us first at info@fox-factor.com.

SECTION 15 - DO NOT TRACK

Our website does not currently alter its data collection and use practices in response to Do Not Track signals from browsers.

SECTION 16 - CHILDREN'S PRIVACY

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

SECTION 17 - CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Where changes are significant, we will notify you by email or by displaying a prominent notice on our website.

SECTION 18 - CONTACT INFORMATION

Questions about this Privacy Policy should be sent to us at info@fox-factor.com.
EOZ NV, Merelput 18, 9080 Lochristi, Belgium