We are here to help

Explore our FAQ for quick answers


How do I place an order?

Placing an order is easy and simple. Just follow these 4 easy steps:


  1. Select your waist size and length size (consult our size guide to find your perfect size).
  2. Click add to cart and press the check-out button.
  3. Fill in the required contact information and select your payment method.
  4. Now just click the order button and we’ll take over from here.

Thank you for your order!

Can I add an item to my order after I placed it?

Unfortunately it is not possible to add extra items to your order once it was placed. In this case, we recommend to place a new order.

Can I cancel my order after placing it?

We can cancel your order for you and send you a refund if you contact us within 15 minutes of placing your order.

Why is my promo code not working?

Please check that the code you are using is still valid. Your code must be entered in the format in which it was received. It may help to clear your cookies and cache if your code is not working. Still not working? No worries, we’re here to help. Contact us at customercare@fox-factor.com, and we’ll look for a solution.


Where is my order?

As soon as we have shipped your order, you will be notified by email. This email will contain a tracking number which allows you to track the progress of your package. You can check the status of your order two hours after receiving the email via the link provided.

Do you offer free shipping & returns

Yes, we do! We offer free worldwide shipping and returns. Happy shopping!

How long does it take to receive my refund?

Please allow 14 business days from the day your parcel is posted for your refund to be processed. We will email you once your parcel has been received and your refund has been processed.


Can I shop your jeans in-store?

We have partnered with various stores. Have a look at our Store Locator to find a store near you.  Please contact stores for available styles and sizing, as this may vary. If you would like to make a purchase online and could use some help, we are happy to help.

Which payment methods do you accept?

We accept the following payment methods:


- PayPal

- Visa

  • - MasterCard
  • - iDEAL
  • - Bancontact and Maestro
  • - Klarna Pay Later

How secure is your website?

As safe as it can possibly be. We take your online security very seriously. Like most trustworthy websites, we use SSL (Secure Socket Layer) technology to protect your personal and payment information. All transactions on our website are processed via a secure online payment gateway which means your data is safe and protected.


  • Reach out to us anytime at
  • customercare@fox-factor.com