Most frequently questions and answers
As safe as it can possibly be.
We take your online security very seriously. Like most trustworthy websites, we use SSL (Secure Socket Layer) technology to protect your personal and payment information. All transactions on our website are processed via a secure online payment gateway which means your data is safe and protected.
Placing an order is easy and simple. Just follow these 4 easy steps:
– Select your size (consult our size guide to find your perfect size).
– Click add to cart and press the check-out button.
– Fill in the required contact information and select your payment method.
– Now just click the order button and we’ll take over from here.
Thank you for your order!
Place an order for the additional item you would like to order within an hour of placing your first order, and send us an email so we can ship your orders together.
As soon as we have shipped your order, you will be notified by email.
This email will contain a tracking number which allows you to track the progress of your package. You can check the status of your order two hours after receiving the email via the link provided.
We accept the following payment methods:
– Visa and MasterCard
The total will be charged to your credit card once the order has been placed.
You can also choose to pay for your purchase with the PayPal service.
Upon confirmation of your purchase, please select “PayPal” as your payment method and you will be transferred to the PayPal site.
If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. PayPal is a very safe method of payment. All your purchases are protected by PayPal’s Purchase Protection guarantee. Refunds from returns will be booked onto the registered PayPal account.
Other accepted payments methods are iDeal, Bancontact and Maestro.
For the USA and Canada, it takes 2-3 working days to receive your order.
For the United Kingdom, it takes 3-4 working days to receive your order.
We use Postal services for all our standard deliveries. Please note that we cannot deliver to post office boxes.
We process your order from Monday to Saturday during our service hours. Your purchase will be ready for dispatch one business day after the receipt of payment. During holiday season, please keep in mind that the postal services are busier than usual which may result in a slight delay when delivering your order.
Please check that the code you are using is still valid. Your code must be entered in the format in which it was received.
It may help to clear your cookies and cache if your code is not working.
Still not working? No worries, we’re here to help. Contact our customer service, and we’ll look for a solution.
- Send an email to firstname.lastname@example.org to request your free return slip.
- Fill out the exchange & return form included with your order.
- Pack and seal your order securely.
- Adhere the return slip onto your return package
- Drop off the package at your local post office
Your return will be processed as soon as we receive your package.
Please allow 10 business days from the day your parcel is posted for your refund to be processed. We will email you once your parcel has been received and your refund has been processed.
We have partnered with various stores. Have a look at our Store Locator to find a store near you. Please contact stores for available styles and sizing, as this may vary. If you would like to make a purchase online and could use some help, we are happy to help.
Please note that for the time being, there are only stores in Belgium and the Netherlands. Other countries will follow soon.