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EXCHANGES AND RETURNS

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FOX FACTOR offers returns and exchanges on any unworn and unwashed merchandise. If for any reason, you are not satisfied with your online purchase, you may return unused articles with their original tags attached within 30 days of receipt.

 

EXCHANGES AND RETURNS

We have a 30-day return and exchange policy starting from the date you receive your package. Refunds will be processed and will automatically be applied to your credit card or original method of payment. Please note full inspection and processing of returns can take 1-2 weeks. 
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

HOW TO RETURN AN ITEM

To complete your return or exchange, please fill out the included Return Form. For exchanges, specify the exchange item and the new style /color / size on the exchange form. Make sure to include both the completed form as well as your receipt of purchase, in your return package. 

Fox Factor offers free shipping, please note that orders can only be returned by post, at your own cost. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of the returned products or provides a tracking number. Save the shipping receipt for your records.

WHERE TO SHIP YOUR RETURN / EXCHANGE:

FOX FACTOR
Returns Webstore
Merelput 18
9080 Lochristi
Belgium

Once your return has been processed, you will automatically receive a notification.

We only accept returns or exchanges purchased from fox-factor.com and not through any of our retail stores.

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